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All information about the cancellation of our Festival

FAQ: What you need to know

Due to regulations of our authorities concerning the Corona pandemic, LIVE is LIFE does not take place in 2020. We accept and support the decision of our authorities and hope that everyone stays healthy these days.

As a proud owner of the LIVE is LIFE 2020 Festival Pass you have two options:

  1. You keep your Festival Pass and mark the 2 to 4 April 2021 in your calendar: Your entry will be transferred to next year.
     
  2. You return your Festival Pass plus the sunglasses with the enlosed return form and you'll get a refund of the Festival Pass (CHF 60) by bank transfer. When only sending the Festival Pass or the sunglasses we are not able to transfer the refund.- we need both items. When returning please send it by mail to:
    Verein LIVE is LIFE
    c/o Lenzerheide Marketing und Support AG
    Voa Principala 80
    7078 Lenzerheide
    Please make sure to have Festival Pass, sunglasses and the return form in your returning-set!

If you have bought your Festival Pass onlina via Starticket, you'll get the refund for the pass (option 2). However, you don't need to send us anything. Nevertheless, we're looking forward to welcoming you at the 2021 Festival!

We need the Festival Pass incl. sunglasses plus the return form by 30 May 2020 the latest.

The handling fee is on us. Any bank costs for an international transfer are depending on your bank.

Please get in touch with your hotel. The cancellation policy of your hotel will be applicable.

Of course! The date is set as sure as eggs is eggs! Mark the 2 to 4 April 2021 in your calendar (it's the easter weekend). We can't wait for you!

The 2021 line-up will be hot as hell again! Our LIVE is LIFE Family will know some acts from the 2020 line-up but there will be some additions that will bring even more fire to the line-up. We are already working on the line-up so that we can celebrate an unforgettable LIVE is LIFE 2021 - Stay tuned!

Every won tickets/package will not get a refund but keep its validity for the 2021 edition. If we have not yet contacted you, let us know by sending us an email to maurin.malaer@lenzerheide.com.

If you have bought your ski ticket online Arosa and Lenzerheide Bergbahnen will get in touch with you by email. If you have booked your ski ticket via accommodation get in touch with your host.